All charges for sewing machine servicing or repairs are agreed before any work is carried out and payment is required before machines are returned.
We have a 14-day reporting policy, which means you have 14 days after collecting your machine to report any issues following servicing or repairs to that machine. Any new issues not provided in the work order form may be subject to further charges, this will be discussed and agreed before any further work is carried out.
To report issues within the 14 day period, you can contact us at email@example.com with subject ISSUES where we will initially give you instructions over the phone to resolve your issue. Please DO NOT contact The Fat Quarter as they are a 'Third Party' Drop Of / Collection point only and will not discuss any isses with work order processes.
Machines with issues following repairs or servicing will not be accepted without prior arrangements or agreements by Country Clover Company. In the event we cannot resolve the issue over the phone with simple user adjustments, we will make arrangements for an inspection. We will notify you once we’ve received and inspected your machine, and let you know if the issue was a result of previous work or a new problem we were not made aware of upon receipt of the original work order. Any new issues will be discussed before undertaling any further work.
In the event repairs from a work order cannot be completed or remedied following agreement of charges, we will immediately contact you to discuss next steps and come to a working agreement as at this stage no money would have been exchanged.
Third party Suppliers
Adjustments are possible following installation of parts provided by third parties, if a part supplied by a third party proves faulty, you will be subject to their returns or refund policies. Country Clover Company will ensure that the machine with any new part is woking properly before returning the machine to you and advice given. However if your machine is not woring as a result of installation of a faulty new part, we can work together to contact the third party to reslove any issues.
Digital file issues.
Please inspect your digital pattern file upon receipt and contact us immediately if the item is defective, the file is damaged or corrupted, or if you receive the wrong item so that we can evaluate the issue and make it right. If you have requested the print and post option for pattern sales, please allow 5 working days from your email confirmation for delivery as this will be posted through the Royal Mail Service 2nd class.
As all cahrges are agreed before work is carried out we have entered into a verbal contract. Due to the nature of digital file sales and sewing machine repairs and services provided, charges are not eligible for refund. If there are any issues upon the return of your machine please contact us within the 14 day perios to resolve.
You can always contact us for any issues or questions at firstname.lastname@example.org